Rise and Shine Cleaning ServiceRise and Shine Cleaning Service

Thank you for using Rise and Shine as your cleaning service. Please read over our faq’s, policies and guidelines. We like to give all of our customers’ expectations up front and keep guidelines in place in order to deliver a professional and dependable service. Please read over them and let us know if you have any questions or conflicts.

Our first cleaning visit is more like a very deep cleaning and depending on the size and condition of the home a second deep cleaning may be required in order to provide a thoroughly cleaned home. Before we can begin regularly scheduled maintenance cleaning of a home, there are a variety of first-time tasks that require extra time and effort.

Payment is required at the time of service by cash or check. We also accept Visa, Mastercard, American Express and Discover payments via our website.

Our team members are carefully selected through an extensive hiring process. Every team member undergoes an extensive training program and adheres to our customer first philosophy. Rise and shine performs criminal background  on all of our team members. We are licensed, bonded, and insured.

We make every effort to send the same team each visit so you get to know each other. However, sometimes due to illness, vacations, or other reasons beyond our control we may have to substitute another team to clean your home.

With the exception of severe weather or holidays, your cleaning day will remain the same for regularly scheduled service (i.e. weekly,
bi-monthly). However, should there be a need to change the day or time, we will make every effort to notify our clients within 24 hours of the regularly scheduled cleaning service.

It is not necessary for you to be home, and the majority of our clients prefer not to be. For your peace of mind, all of our staff are fully insured and bonded. For ease of access, you may provide us with a key which is secured in a locked location. The key is kept in a locked location until it is needed for service and then returned to that secure location at the end of the day.

Although a 7 day notice is appreciated, we must at least have a 24 hour notice prior to cancelling or re-scheduling service. We have added a schedule change form to our website to make this easy for you. Once you have submitted the form online, you will be contacted by the end of the business day to reschedule services (REQUEST MUST BE SUBMITTED THROUGH WEBSITE OR EMAIL) www.shinethis.com or info@shinethis.com. If Rise and Shine does not receive a notice 24 hours prior to your cleaning it will result in a $45.00 cancellation fee. Being on the schedule means that we are reserving a time slot for your home, and if cancelled last minute we have no way of filling that spot and the arrival times for other customers change at the last minute.

Rise and Shine guarantees our work. If the job is not done according to what you were quoted, we will come out and to correct the problem within 48 hours, at no extra charge. Please do not correct the issue without a Rise and Shine staff member seeing it. Also any issues notified later than 48 hours after the cleaning will be handled on the next scheduled cleaning and noted in the file.

We are Bonded and Insured and do take responsibility for any breakage or damages that is caused by our Maids on the property. The Maids are rewarded for honesty, and all breakage is reported immediately, and then relayed to customer.

We provide all cleaning supplies and equipment, but if you would like for us to use yours, we can. However, we are not liable for any damages that your supplies may cause to areas applied. Our supplies are proven and tested, and more importantly the maids are trained on how to use the supplies that Rise and Shine provides.

Unfortunately, we drive small cars and only have available space for 4 foot step ladders. If there is something on the list that we cannot reach with our equipment, we will not be able to clean. Generally speaking we can clean up to 12 feet.

No outside cleaning, AC living space only. We are not equipped or trained to clean outside areas. This includes porches, windows, garages, etc.

This quote is an ESTIMATE only. If it takes less or more than the time given above then the customer will pay the amount of hours we actually cleaned. All houses have different levels of dirtiness and unique situations; therefore an exact quote is not possible.

Should you ever experience an issue with your service, please call the office or contact us through our website as soon as possible so we may address the issue immediately.

Rise and Shine reserves the right to increase prices as necessary. A customer will, if at all, only be increased once a year.

If you are a routine customer and call to reschedule for any reason, your quote will apply for your rate for the changed time period. For example, if you are bi-weekly but skip a cleaning, the next time we clean your monthly rate will apply. This is fair due to the extra dust and dirt build up in the house. Also being a bi-weekly customer means we have reserved your spot in our schedule to be cleaned by the same team at a consistent time. If customers skip it will affect that team’s entire day’s schedule. Lastly it is not fair to the monthly customers who pay a higher rate for monthly cleanings, and a bi-weekly customer who is actually only cleaned once that month, but remains at the cheaper rate.

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